Make More Contacts Over The Phone With Brian Podolak

Take the 1,000-call challenge

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Communication Tips you’ll learn today on The Sales Podcast…

• Native New Yorker

• Learned patience and how to work with a culture that is not motivated by money in Costa Rica

• How to motivate people

• Grew a call center to 600 employees

• Looked at quality of life

• Gave unlimited vacation time

• Helped him relax and calm down, which was healthier

• He had to be within two bus stops for his workers, so location was key

• People today are looking at quality of life as well now in the post-COVID world

• People understand their worth now

• He is paying his people better

• Create a better culture to offset lower salary if you can’t match your competitors

Chris Orlob discusses using AI to close more sales on The Sales Podcast #233

• Working in the B2C world to return calls to leads and transfer to a sales rep

• Calls are so rare post-COVID, so making calls can be more effective today

• Multi-media, multi-step follow-up is key

• He’s creating a contact-solution vs. a call-center-solution

• He has a conversational AI product

• Personalized greetings

• Tied to your CRM, i.e., tokenization

• Does a TO—turnover—quickly when the system doesn’t know how to answer

• People want to be more direct and get to the point faster

• The AI has to listen

• We don’t listen to learn, we listen to reply

• Listen to understand

• Your AI can keep you

  • Conversational

  • Consistent

  • Compliant

  • Cost-effective

• You need 10-agents at least to benefit from his software

• It’s an all-in solution

• He’s the gas of the fire, not the spark

• It’s a model that has to be trained by humans

• Get your sales cycle dialed in before you bring in AI

Sales Growth Tools Mentioned In The Sales Podcast

• Take the 1,000-call challenge at Vocodia