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Get the Best Keap CRM Help Desk + Messaging With FuseDesk

Author

Wes Schaeffer
October 13, 2019

Great Support Means Great Sales 

Stream below or right-click here to download the episode.

What You’ll Learn In This Episode of The CRM Sushi Podcast…

  • Hear Jeremy Shapiro’s entrepreneurial journey on The Sales Podcast

  • Help desk + messaging platform

    • Inbound emails

    • Inbound SMS

    • Support cases

    • Live chat

    • Email broadcasts

  • Emails coming into your work/personal email is a nightmare

  • You can’t scale by forwarding your emails to your support staff

  • Shared email addresses can’t prioritize or track who replied

  • Transition

    • Your team

    • Your customers

If you don’t take great care of your customers…someone else will.” ~Kate Zabriskie

  • Great customer service is a profit center.

If I had an hour to solve a problem and my life depended on it, I would use the first 55 minutes determining the proper questions to ask.” ~Albert Einstein

  • Who does FuseDesk help?

    • Visibility and insights for Business owners

    • Accountability for team

    • Ease of use for customers

  • Log in with your Keap user ID

  • Create Cases with Keap Campaign Builder

  • Works with many membership sites

  • Two simple views for your team

    • Case Queue

    • Actual Case

  • Automate the flow of support emails

  • Templates for quick replies with merge fields

  • Color-code age of tickets

  • Auto-follow-up with customers to measure how you’re doing

  • Earn your “Commitment To Excellence” badge

  • Apply Case Tags to trigger detailed automation

  • Route VIPs

  • Integrates with Slack to keep the team updated

Watch Previous Episodes of The CRM Sushi Podcast

Links Mentioned In The CRM Sushi Podcast

Get The CRM Butler.